Stuart and Dunn Office Choice Credit Policy

Terms and Conditions of supplying goods and services on credit account

• All accounts are to be settled 30 days from statement
• Goods and services remain the property of Stuart and Dunn Office Choice until paid in full
• Stuart and Dunn Office Choice reserves the right to stop credit on any account
• Stuart and Dunn Office Choice reserves the right to cancel any account 

Exclusions

Approved credit terms and conditions do not apply to furniture orders. For such orders, full or partial payment prior to processing or dispatching of goods.  

Customer qualification

• Must provide their legally registered business name and Australian Business Number (ABN)
• Must provide true postal and delivery addresses
• Must provide three complying trade references
• Must provide an estimated credit limit required
• Must provide full details of all directors of the company

Customer delinquency

• After breaching terms and conditions, any fees, charges, commissions and interest charges incurred in the collection of monies owed to Stuart and Dunn Office Choice will be added to the full outstanding amount and recoverable in full.
• Legal action to recover money owed to Stuart and Dunn Office Choice will be recoverable by Stuart and Dunn Office Choice under jurisdiction of a court in the state of NSW.

Returns Policy

• All requests for credit must be made within 48 hours of receiving goods. Exception of faulty product(s).
• A 15% restocking fee applies to all returns except faulty products or when the return is due to an error of Stuart and Dunn Office Choice.
• The customer must return the product(s) to Stuart and Dunn Office Choice with the Stuart and Dunn Office Choice RA number clearly written on a removable label on the outside of a shipping carton(s). A copy of this form is also to be packed with the return.
• All product(s) must be returned in complete set with original packaging, while all no fault product(s) must be returned in a pristine and unopened condition with all seals intact.
• All returned product(s) must be received by Stuart and Dunn Office Choice’s warehouse within 14 days after the RA number is issued. Stuart and Dunn Office Choice will not accept responsibility for any damage or loss incurred on the freight of returned product(s).
• The customer must obtain a valid RA number(s) authorised by Stuart and Dunn Office Choice RA team for all returned product(s).
• If the RA number cannot be identified, or if the product does not match the RA details provided by the customer, Stuart and Dunn Office Choice may reject the returned product(s) and return it to the customer at the customer’s expense.
• For all returned product(s), the customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
• Under vendors instructions, Stuart and Dunn Office Choice will credit, replace or repair the product(s), however, replacement or repair, handled by vendor, returns may result in delays due to vendor lead time, also depending on vendor policy and Stuart and Dunn Office Choice stock availability.
• Any physical damage incurred on the faulty product due to misuse of the product will void the warranty and is the customer’s responsibility.
• If the faulty product is returned to Stuart and Dunn Office Choice but no fault is found after testing by the vendor, the customer is responsible for any no fault found charges from the vendor